Privacy Policy

EFFECTIVE DATE: September 14, 2026

Guggisberg Cheese respects the privacy of our customers and website visitors. This Privacy Policy (“Privacy Policy” or “Policy”) explains what information we collect through our website, how we use it, and the choices available to you. This Policy applies to the website and all other online properties (“Site”) operated by Guggisberg Cheese, Inc, an Ohio corporation, and its affiliates (collectively “Guggisberg,” “we,” “us,” or “our”). The use of the Site, including the purchase of any products or services (“Products” or “Services”) and other online communications, is subject to this Policy.

Please read this Privacy Policy carefully. By using this Site, you agree to this Privacy Policy as well as any other terms, guidelines or rules that apply to any portion of this Site, without limitation or qualification.

IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, THEN YOU MUST EXIT THE SITE IMMEDIATELY AND DISCONTINUE ANY USE OF THE INFORMATION OBTAINABLE OR ACCESSIBLE THROUGH THE SITE.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us via one of the following:

Guggisberg Cheese

5060 SR 557

Millersburg, Ohio 44654

Email: info@guggisberg.com

Phone: (330) 893-2500

Fax: (330) 893-3240

Toll Free: 1-800-262-2505

Monday - Friday: 8:00 AM to 4:30 PM

Collecting Personal Information

For the purposes of this policy, “Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. To the extent permitted by applicable law, we do not consider Personal Information to include information that has been anonymized such that it does not allow a third party to easily identify a specific individual.

We may collect, use, and disclose Personal Information and browsing information and we obtain through the Site, your communications with us, or from third parties. Such collection may include:

Passive Collection. Guggisberg collects and stores information that is generated automatically as you use the Site, including your preferences and anonymous usage statistics. This information may include Internet protocol (IP) addresses, device and hardware information, geolocation, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site, operating system, date/time stamps, search terms, what sites or products you view, or clickstream data.

Tracking Technologies and Identifiers. Guggisberg and its partners use cookies, pixels, server logs, and other forms of persistent or probabilistic identifiers and similar technology to analyze trends, administer the Site, track users’ movements around the Site, and gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features, functions, or services on the Site.

Submissions to the Site. Guggisberg collects information you submit to the Site. Though you may use portions of this Site without providing any Personal Information, in order to take advantage of the full capabilities of this Site, you will be required to provide certain Personal Information. For example, you must provide Personal Information in order to place an order or to register for an account on or through this Site. We may request, collect, and store some or all of the following types of Personal Information: name, billing address, shipping address, email address, telephone number, order details, product selections, cart contents, purchase history, pickup or shipping preferences, customer service requests, and other similar information.

If you choose to submit content to any public area of the Site, such content will be considered “public” and will not be subject to the privacy protections set forth herein.

Financial Information. We do not collect any financial information about you. However, we partner with third party vendors, including Authorize.Net, who will collect financial information about you, including payment information, in connection with purchases through our Site. Although we make efforts to select vendors that will respect and protect your privacy, we have no control over any third parties. Thus, we make no guarantees about, and assume no responsibility for, the information or services provided by third parties. We encourage you to review any third parties to familiarize yourself with their privacy practices.

Communication with Us. We may also collect Personal Information from you when you communicate with us, including purchases, account creation and use, customer support communications, comments, reviews, surveys, contests and sweepstakes, interactions with site content, and other inquiries to or interactions with us online and through this Site. In addition, some of our email communications to you may include a “click-through URL” linked to a particular page on the Site. By clicking on one of these URLs, you will automatically enter our Site, and we may collect information related to the “click-through.” You may avoid having this information collected by not clicking on URL links in our email communications.

Surveys, Contests, and Sweepstakes. We may conduct surveys and run contests or sweepstakes relating to this Site, either ourselves or through a third party. In the event we conduct surveys or run a contest or sweepstakes, a set of rules or terms governing the survey, contest, or sweepstakes will be provided. These rules or terms may specify additional uses of or require additional consents for the use of your Personal Information and shall otherwise govern your participation in the survey, contest, or sweepstakes. Please read such rules carefully before participating in or entering any survey, contest, or sweepstakes relating to this Site or any other web site.

Independent Third Parties. We may obtain Personal Information from other sources, independent of you. For example, we may receive demographic or interest information about you from third parties, including advertisers (such as the fact that an advertiser is interested in showing you an ad or that you have shown interest in a particular product), service providers (such as database administrators, cloud computing services, and data analysts), and payment processors. We may combine information received from third parties with the other information we have about you.

How We Use and Share Information

We use and share your Personal Information with service providers to help us provide this Site and our services and to fulfill our contracts with you, as described above. Uses may include:

Processing orders, payments, shipping, pickup, returns, and customer service requests.
Creating and managing customer accounts.
Sending order confirmations, shipping updates, account messages, and requested communications.
Personalizing services, content, and features that match your activities, preferences, and settings.
Providing newsletters or marketing communications when you sign up for them.
Improving the website, products, customer experience, and website performance.
Measuring website traffic, ecommerce activity, and general usage trends.
Protecting the website, preventing fraud, reducing automated abuse, and troubleshooting technical issues.
Auditing by third parties related to security, compliance, accreditation, and similar concerns.
Undertaking internal research for technological development and demonstration and to make business decisions about current and future Product and Service offerings.
Displaying advertisements intended for you based on personal information, related to your activities over time and across nonaffiliated websites or online applications, used to predict your preferences or interests (targeted advertising).
Complying with legal, tax, accounting, security, and business obligations.
Aggregating or anonymizing data such that it cannot reasonably be used to identify you, such as telling an advertiser how many people saw their ad.
Processing, reviewing, and managing job applications and other employment related activities initiated through the Site.
Carrying out any other purpose readily apparent to you or described to you at the time the Personal Information is collected.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. For the purposes of this Policy, “cookies” includes cookies, web beacons, fingerprinting, tracking pixels, tracking tags, favicons, and similar web tracking technologies. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing a website to remember your actions and preferences (such as login, region selection, and language preferences). This means you do not have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it is their first time visiting or if they are a frequent visitor.

Cookies may be set by the site you are visiting (called “first-party cookies”) or by a third party, such as those who provide analytics or advertising services or interactive content on the site (“third-party cookies”). In addition to using cookies on our Site, we may also serve our cookies on third-party sites operated by advertisers and our service providers.

Our first-party cookies include cookies that are strictly necessary, functional cookies, cookies related to analytics/performance, and advertising-related cookies.

Strictly Necessary: These cookies are necessary for our services to function properly and securely and cannot be switched off in our systems. You can set your browser to block or alert you about these cookies, but then some parts of the site will not work.

Functional: These cookies enable us to provide enhanced functionality and personalization. If you do not allow these cookies, then some or all of these features may not function properly.

Analytics and Performance: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

Advertising: We use these cookies to deliver advertisements, to make them more relevant and meaningful to users, and to track the efficiency of our advertising campaigns, both on our services and on other sites or mobile apps. Third-party advertising partners may use these cookies to build a profile of your interests and deliver relevant advertising on other sites.

We may use third-party cookies from companies that work with us or with advertisers who advertise with us in order to help target ads or measure the results of an advertising campaign.

Most browsers have controls that allow you to manage the use of cookies by the sites that you visit, including our Site, including the ability to see and delete cookies stored on your device and to block cookies from all or selected sites If you block certain cookies, some features of this Site, including shopping cart and checkout features, may not work properly.

Behavioral Advertising and Analytics

We may use your Personal Information to provide you with targeted advertisements and marketing communications we believe may be of interest to you and may participate in cross-context behavioral advertising - seeking to place ads to you on others’ digital properties based, at least in part, on Personal Information obtained from your activity on others’ digital properties. For example:

We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners and service providers. We may collect and share some of this information directly with our advertising partners and service providers, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can generally opt out of certain targeted advertising via the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/. There are also a variety of third-party tools and browser add-ons that can give you additional control over what information you share with websites. To learn more, please visit the sites of the Digital Advertising Alliance and the Network Advertising Initiative, or if you are a user in the European Economic Area, Your Online Choices.

We do not intentionally send payment card numbers or sensitive personal information to Google Analytics. We also configure analytics settings to reduce the transmission of search-query values and similar URL query information where possible.

Your Choices

You may:

Choose not to create an account and check out as a guest when available.
Update account information by logging into your account.
Unsubscribe from marketing emails by using the unsubscribe instructions in those emails or contacting us.
Disable cookies through your browser settings, understanding that some website features may not work properly.
Contact us to ask about your personal information or request correction or deletion, subject to legal, security, accounting, and operational requirements.

Children’s Privacy

The Site is not intended for individuals under the age of 18 and we do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at the contact information at the top of this Policy to request deletion. If we learn that we have collected any Personal Information from children under 18, we will promptly take reasonable steps to delete such information.

Links to Other Websites

This site may contain links to other websites or services that we do not control. This Policy does not extend to those sites, and we are not responsible for the privacy practices of those websites or services. You should review the always review all applicable policies and terms of use when redirected to another website.

Data Retention

We retain your Personal Information as needed to provide you with the Site and related Services. This includes data you or others provided to us and data generated or inferred from your use of the Site. Personal Information tied to your user account is retained while your account is in existence. When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. We may store information that is necessary to enable us to operate effectively and deliver our Services to you such as survey responses, support requests, and contact information.

Data Security

We take reasonable steps to protect your Personal Information against unauthorized access, alteration, disclosure, misuse, or destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. The safety and security of your Personal Information also depends on you. If you have an account with us, you are responsible for keeping your membership details confidential. Your account is protected by your account password, and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your Personal Information from potential security breaches by implementing certain technological security measures including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee that your Personal Information will not be accessed, disclosed, altered, or destroyed by breach of such firewalls and secure server software. By using the Site, you acknowledge that you understand and agree to assume these risks.

Additional Rights and Information Depending on Location

Depending on your location, you may have additional rights provided under local law. Notwithstanding the foregoing, this Site is intended solely for users located in the United States, and we do not currently offer or provide Products or Services to users located outside the USA. If you access and use this Site from outside of the United States, you agree that such use and access is for informational purposes only and agree that, to the full extent permitted by applicable law, your use and access does not subject us to any laws or jurisdiction outside the USA.

European Economic Area Residents (GDPR)

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), you may have certain additional privacy rights. Users in the EEA have the right to request access to, rectification of, or erasure of their personal data; to data portability in certain circumstances; to request restriction of processing; to object to processing; and to withdraw consent for processing where they have previously provided consent. These rights can be exercised as described in Your Rights and Choices. EEA users also have the right to lodge a complaint with their local supervisory authority. If you would like to exercise your rights, please contact us through the contact information at the top of this Policy.

As required by applicable law, we collect and process information about individuals in the EEA only where we have a legal basis for doing so. Our legal bases depend on the services you use and how you use them. We may process your information on the following legal bases:

Your consent;
The performance of the contract between you and the Site, including the provision of Products, Services, customer support, and personalized features and to protect the safety and security of the Site.
Compliance with our legal obligations;
To protect your vital interests;
To perform a task carried out in the public interest;
For our legitimate interests or those of a third party.

A “legitimate interest” is a business or commercial reason to use your information, so long as it is not overridden by your own rights and interests.

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

California Residents

The California Consumer Privacy Act (“CCPA”), as amended, requires us to provide California residents with some additional information, which we address in this section. If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the “Right to Know”), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

If you would like to exercise these rights, please contact us using the contact information at the top of this Policy. When you make a request, we will need to verify your identity. You may also make a rights request using an authorized agent. If you submit a rights request from an authorized agent who does not provide a valid power of attorney, we may ask the authorized agent to provide proof that you gave the agent signed permission to submit the request to exercise rights on your behalf. In the absence of a valid power of attorney, we may also require you to verify your own identity directly with us or confirm to us that you otherwise provided the authorized agent permission to submit the request. If you have any questions or concerns, you may reach us using the contact methods at the top of this Policy.

In the last 12 months, we collected the following categories of personal information from California residents, depending on the services used:

Identifiers, like your name, account information, email address, IP address, and cookie information.
Commercial information, including information about transactions you undertake with us.
Internet or other electronic network activity information, such as information about your activity on the Site.
Geolocation information based on your IP address or more specific location information if you authorize your device to provide it to us.
Professional, employment, and education-related information submitted as part of job applications and similar employment purposes.
Inferences we make based on other collected data, for purposes such as advertising, analytics, and the creation of consumer profiles.

Guggisberg does not “sell” personal information as that term is defined under the CCPA. However, we may “share” certain personal information for cross-context behavioral advertising. We do not use or disclose sensitive personal information without your express consent except as permitted by the CCPA.

You have the right to opt out of our sharing of personal information for cross-context behavioral advertising. See our Do Not Sell or Share My Personal Information page for more information on how to exercise this right.

You also may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties. To submit a “Shine the Light Request,” contact us using the contact information identified at the top of this Policy. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only covered information sharing will be included in our response.

Other Rights

Depending on your place of residency and applicably privacy laws, you may have one or more of the following rights:

Right to Access: The right to know and see what personal data we have collected about you in a usable format.
Right to Delete: The right to request that we delete the personal data we have collected about you, subject to applicable legal exceptions.
Right to Correct: The right to request that we correct inaccurate personal data.
Right to opt Out of Targeted Advertising and Sale of Personal Data: The right to opt out of targeted advertising and the sale of your personal data (as defined under applicable law).

EXERCISING THESE PRIVACY RIGHTS

If you wish to exercise your rights under applicable law, please follow the procedures below. We will respond to your request consistent with applicable laws.

Making Access, Deletion, and Correction Requests: To make an access, deletion, or correction request, please contact us using the contact information identified at the top of this Policy. When you make a request, we will need to verify your identity. You may also make a rights request using an authorized agent. If you submit a rights request from an authorized agent who does not provide a valid power of attorney, we may ask the authorized agent to provide proof that you gave the agent signed permission to submit the request to exercise rights on your behalf. In the absence of a valid power of attorney, we may also require you to verify your own identity directly with us or confirm to us that you otherwise provided the authorized agent permission to submit the request. If you have any questions or concerns, you may reach us using the contact methods at the top of this Policy.

Making Requests to Opt Out of Targeted Advertising or the Sale of Personal Data: To submit a request to “opt out” of “targeted advertising” or the “sale” of your “personal data,” visit our Do Not Sell or Share My Personal Information page.

Appeal Decisions: To appeal our decision regarding a request related to these rights, you may email us via the contact method indicated at the top of this Policy.

International Data Transfers

Guggisberg is based in the United States. The Site is controlled and operated by us from the United States and is not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. We generally process and store information on servers located in the United States, but we may store or process information on servers and equipment in other countries depending on a variety of factors, including the locations of our users and service providers. By visiting the Site or otherwise providing information to us, you agree that any dispute over privacy or the terms contained in this Privacy Policy will be governed by the laws of the State of Ohio and the adjudication of any disputes arising in connection with the Guggisberg or the Site will be in accordance with the terms herein. By accessing or using the Site or otherwise providing information to us, you consent to the processing, transfer, and storage of information in and to the United States and other countries, where you may not have the same rights as you do under the local law of your jurisdiction. If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your information to the United States and processing globally. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in countries outside your own may be entitled to access your Personal Information. By providing your information you consent to any transfer and processing in accordance with this Privacy Policy.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. When we make changes, we will update the effective date on this page. If changes are significant, we may provide additional notice on the website. We encourage you to review the Privacy Policy regularly to stay informed about our information practices and the ways you can help protect your privacy. By continuing to use the Site after Privacy Policy changes go into effect, you agree to be bound by the revised policy.

General

This Privacy Policy (including any document expressly incorporated herein) constitutes the entire agreement between you and Guggisberg with respect to the privacy practices of Guggisberg regarding the Site and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written. If any provision of this Privacy Policy or any application thereof shall be invalid or unenforceable, the remainder of this Privacy Policy and any other application of such provision shall not be affected thereby. This Policy is provided and accepted in the English language, which language shall be controlling in all respects, and all versions or translations hereof in any other language shall be for accommodation only and shall not be binding upon the parties. The translation of this Policy into any language other than English, including through the use of automatic translation software, may be imprecise or create substantial discrepancies. If there is a discrepancy between any translation of the English version of this Policy and any other version, the original English version shall prevail.